Customer Success Team Lead

Customer Success Team Lead

Orbisk Utrecht

What is required?

  • Completed Bachelor's degree
  • Prior experience in a customer service oriented role within a customer service department or account management
  • 3 years of experience in managing teams or junior team members
  • Experience with CRM systems is required; Experience with HubSpot and/or Planhat is highly beneficial
  • Ability to thrive in a evolving work environment
  • Proficient in both English and Dutch; proficiency in other languages is an asset
  • Exceptional communication skills, capable of effective collaboration across multiple teams and stakeholders
  • Demonstrates adaptability and flexibility.

What will you get?

  • €4.200 - €5.200 gross p/m (depending on knowledge and experience)
  • 32 to 40-hour working week
  • To take a break to recharge, we encourage you to take 30 days of annual leave per year.
  • With your manager you will have growth conversations to discuss your development
  • To support your learning and growth further we offer an annual personal education budget of €500
  • And next to this we organise additional team learning activities
  • We know that health is important, which is why we offer a health and exercise budget
  • To ensure you are taken care of later on, we have a pension contribution of 7%
  • We love to have lunch together at the office, so this is on us. Our office dog, Koffie will also be around to keep you company!
  • An annual home office budget of €250 is offered, so you can create a nice work from home space
  • We make sure we regularly organise company activities to connect and have fun with your colleagues
  • When you refer a new colleague we’d like to thank you with a referral bonus
  • Last but not least, a dynamic environment and passionate, close knit team all working together towards an ambitious goal!

What will you do?

  • 50% Managing Customer Success Team
  • 40% Strategizing and optimizing structural processes
  • 10% Maintaining customer and stakeholders relations

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.


As Customer Success Team Lead at Orbisk, you are responsible for managing our Customer Success Team. You will play vital role in structuring the team for international growth, preparing for an anticipated doubling in team size within the upcoming year.

You will ensure the team is setup for success by bringing structure to the onboarding, management and support of customer relations. Your expertise will ensure that our customer relations thrive, both for existing clients and those yet to join the Orbisk family.

Also, you will help to establish and optimize processes within the Customer Success department, including maximizing the utilization of the CRM tools, Hubspot and Planhat. The goal of the CS department is to ensure that existing customers are satisfied and remain so, and also that future customers are well supported. You will make sure the team is fully equipped to meet this goal.

On top of this, you will also be involved in the high level planning for the logistics and production teams, as well as personally manage a small portfolio of key clients at the headquarters level. You will manage the Customer Success team which consists of four Customer Success Managers and a Customer Support Manager. You will report to the Head of Operations.

If you enjoy managing a team and structurally improving processes, and find it challenging that Orbisk and therefore your department will grow, then this is a job for you

Working week

Customer Success Team Lead

On an enjoyable day, you alternate Team member conversations with an internal brainstorming session, during which you discuss new ideas. On this basis, you can improve the Customer Journey

On a less enjoyable day, your team comes to you with a lot of problems that need your attention, and you have to juggle this with an important upcoming customer meeting.

  • 09:00
  • 10:00
  • 11:00
  • 12:00
  • 13:00
  • 14:00
  • 15:00
  • 16:00
  • 17:00
  • 18:00
    • Playing sports
    • Lunch
    • Meeting with Customer Support team member
    • Finishing administration
    • Meeting and planning session with Logistics team
    • Managing team Customer Success
    • Closure of the week meeting
    • Stand up
    • Meeting with client
    • Finishing administration
    • Developing improvements Customer Journey
    • Leading the team in a brainstorm session
    • One on one with Customer Success Manager

Firsthand experience

One of your team members keeps coming to you with questions around a process that isn't working like it should. How do you solve this?

At first you'll be scheduling a brainstorm session with the team to tackle the issue. During this session you'll be asking the team members to write a plan of approach, and to incorporate the new process into the way of working. Follow up with the team members to check in on the status and improvements.


At Orbisk, there are various opportunities for growth as an employee. Several courses are offered, allowing you to develop yourself optimally. Since Orbisk is a start-up, you also learn a lot easily from colleagues with various specialisations. In the coming years, the organisation will also focus on international growth, which means more and more new positions will become available.

Customer Success Team Lead
Head of Customer Success

Working at Orbisk

Orbisk is a start-up with a clear mission: to make the global food system more sustainable. The start-up provides complete insights into the food flows of hospitality organizations. Orbisk does this by offering a smart camera and scale that uses image recognition to register which food is thrown away, when, and in what quantity. The customer can view this data in the dashboard, which provides insight into food wastage and can be used to reduce it.

  • Main office in Utrecht
  • 40% / 60%
  • Average age is 30 years
  • 40 employees
  • Working from home options


Sharon Reijmers - Head of Sales and Marketing

Why did you decide to work for this company?
I really wanted to work for a company 'doing good for the world'. In a role where I can use my commercial talents to increase the positive impact.

What was your previous job?
Sales Leader Chains at Unilever Food Solutions

What do you do in your spare time?
I am a real foodie: I love good food and drinks

Olaf van der Veen - Cofounder & CEO

Why did you decide to work for this company?
Because I wanted (and want) to use the abilities I have to solve for real and big world problems! As one of the founders, I never had to apply. Still, I apply a little bit every time I recruit new team members, because it has to be a mutual match, so we have just as much of a duty to tell our story well to you!

What was your previous job?
Data Consultant at AholdDelhaize.

What do you do in your spare time?
Listening to (live) music, going out with our home and office dog 'Koffie' and adrenaline sports (wakeboard, snowboard, kitesurf).

Pieter Marsman - AI engineer

Why did you decide to work for this company?
It is important to me to have a positive impact on society and the global environment. In my daily life and during working hours. Orbisk allows me to use my knowledge and apply my skills to the biggest challenge of our time.

What was your previous job?
ML Engineer - Dutch National Police 6

What do you do in your spare time?

Lola Slager - Business Development Manager

Why did you decide to work for this company?
Before this, I worked in the retail and out-of-home segment for soft drinks. Here I discovered that I liked the out-of-home channel the most, but I missed not being able to deliver a positive impact for a better future. Then Orbisk came my way where I found sales, out-of-home and sustainability, the perfect combination for me.

What was your previous job?
Brand Manager

What do you do in your spare time?
Meeting up with family and friends and going out with my boyfriend

Alessandro Lombardo - Hardware and Operations Technician

Why did you decide to work for this company?
As a socially and environmentally conscious person Orbisk aligns well with my personal values.<br /> Before working here I didn't think that my job could impact sustainability and help contribute to a great cause, knowing that I am making a difference, not only locally but globally, doesn't just put a smile on my face but makes me proud to say "I'm working at Orbisk.

What was your previous job?
Technical Writer

What do you do in your spare time?
In my spare time I like to do sports, program, cook and listen to music

Hannah Nesmith-Beck - Talent Acquisition Specialist

Why did you decide to work for this company?
I wanted to work at a company where I knew I could contribute to making a tangible positive impact on our planet. At Orbisk, no matter what role you have, you truly feel as though you are working together for this common goal. The mission combined with the amazing culture and great people makes it a real standout company!

What was your previous job?
Researcher at an Executive Search firm in the nonprofit sector

What do you do in your spare time?
I like to read, practice yoga, spend time in nature with my dog, and enjoy an evening out with great food and drinks!

Dominique Vogelzang - Customer Success Manager

Why did you decide to work for this company?
At Orbisk I can make an impact in many ways. Not only by saving delicious food but we have a tangible positive environmental impact. Being a start-up, the responsibility I get allows me to really add value to the company on a strategic level. And of course the informal working environment allows me to happily go to work every day!

What was your previous job?
A junior employee specialized in health and nutrition at the FNLI (The Federation of the Dutch Food Industry)

What do you do in your spare time?
I enjoy travelling, running, cooking and especially being in nature.

Robbie Valkenburg - Software Engineer

Why did you decide to work for this company?
At Orbisk you can work in a fun, motivated and creative environment together with other people to fight against food waste by making innovative solutions.

What was your previous job?
I joined Orbisk after I finished my studies. During my bachelor's I worked in a sushi restaurant for delivery and I also did some volunteering work for a youth center.

What do you do in your spare time?
I like to go out and see places, read books, listen to podcasts, do sports, have drinks with friends, enjoy a party and play a game once a while. Currently I am trying to teach myself some piano and taking lessons for driving motorbikes.

Application process

Screening Call
Interview with CCO and Team Member
Interview with Head of Operations and Team Member
Assessment and Reference Checks
Job offer

Interesting job?