Customer Success Manager (US)

At Orbisk, we’re on a mission to create a world where food waste is a thing of the past.  We combine our best-in-class AI technology with a sustainability-first mindset to help commercial kitchens reduce waste, cut costs, and operate more sustainably.

We’re not just a tech company; we’re a trusted partner to kitchens and hospitality venues in 42+ countries, and a proud certified B-Corp. With over 4.2 million lbs of food waste already prevented, our impact is real, and it’s just the beginning.

With our team growing rapidly, we’re looking for a Customer Success Manager to help us build the future—one that’s greener, smarter, and waste-free. Let’s create an impact together! 🌱

What's on the menu?

On paper you'll carry the job title of Customer Success Manager. However, in the real world you get to carry the noble name of Food Waste Coach as well. Why? Because you get to lead our clients towards victory in their efforts to become champions in food waste reduction. How? By engaging with a wide range of individual locations — from hotels and restaurants to hospitals, across the US — as a trusted consultant on food waste reduction, you'll build a highly diverse and dynamic portfolio. Your goal is to help our clients identify where they can improve and implement these changes. They need you to analyze patterns in their food waste, so they can achieve their set goals. Translation: You are the food waste expert that no Head Chef, F&B Manager, or GM can do without. As icing on the cake, you will have the opportunity to engage in discussions within Orbisk on how we can further optimize and continuously enhance our product.

The key ingredients for success (Requirements)

• You have prior experience in a B2B client-facing role, ideally in a SaaS environment (approx. 2-4 years of relevant experience).

• Fluency in English is required. It is an added plus bonus if you speak Spanish!

• Proven experience managing enterprise accounts, particularly in post-sales or aftercare phase.

• You take ownership of renewals and proactively drive upsell and cross-sell conversations, contributing directly to client growth and long-term partnership success.

• Experience in the hospitality, sustainability, cruise ship or food sector is an added plus.

Why join Orbisk?

There are plenty of good reasons. Some are big—like making a real impact by reducing food waste and cutting CO2 and water footprints worldwide. Others are more personal—joining a fast-growing scale-up is exciting, full of opportunities, and yes, a great story to share. Plus, you’ll be part of a team that’s driven, innovative, and just a little adventurous. And of course, we’ve got some great perks to offer too:

• Competitive Compensation: $65,000 - $75,000 (OTE) 

• Real impact: Reduce food waste and shrink carbon footprints—every single day.

• Founding opportunity: Shape the U.S. market strategy, influence our growth trajectory, and build something meaningful.

• Growth & learning: Work closely with the global sales team and learn from seasoned sustainability and foodservice experts.

• Supportive culture: Join a team that’s innovative, mission-driven, and a little adventurous.

A Note on Inclusion

At Orbisk, diversity and equity are baked into our recipe for success. We believe that building a team of people from all walks of life helps us stay curious, connected, and creative. We encourage all people to apply—especially those who believe in sustainability, collaboration, and leading with empathy.

Ready to help kitchens go zero-waste?

Let’s make smarter, greener choices the norm. Apply today and help bring the Orbisk mission to life in the U.S.